...
Its terrible that some licensed casinos will delay payments, look for ways to not pay etc…all because it’s a large amount of money. Having to go through this my self and knowing the anxiety its causing me. It’s heartbreaking that some loyal casino customers have to go through this
It doesn't make sense that there is another person going to check everything again after the support already confirmed your winnings are legit. If Sofia says it's up to the Finance manager now then the problem is probably about the availability of money or the absence of people who should authorize the release of payment.
....
Why is there this spoiled part here ?

Privacy
.....The part of the pic I blacked out showed player name and details so due to privacy reasons I blacked it out [https://imgur.com/a/LWNHNGq](
https://imgur.com/a/LWNHNGq)