That's a very good question for @Best_Change to answer! Now we can't even see the original posts anymore, including opening and closing the same
complaint about 20 times. And that makes me wonder how many other complaints have been censored on BestChange.com by removed posts!
For this particular exchange, this means when a new visitor who has no idea what happened for the last few days visits BestChange. He see all the positive reviews for Openchange.cash. It's all fresh for him. He decides to send coins from mixer to the exchange. After another long conversation Openchange.cash refunds 90% and keep 10% (fee or penalty). This is nice business.