Trying to catch up on this thread. I still don't understand why there isn't a a neutral feedback from DT referencing this discussion, even if just their replies to the situation, so as to warn others that feedback of exchanges is largely determined by exchanges, or that funds sent via a mixer may be frozen by associated exchanges. It seems like quite a relevant thing to users to be aware of imo, without needing a red tag.
Ultimately, I think Best Change are partly responsible for any financial loss customers incur as a result of directing users to their affiliate websites. Those customers would not have been diverted to (and maybe never would have found) the affiliate exchanges had they not been listed on the Best Change website. As for the exchanges themselves, the very low rates of scam allegations against them (via Best Change) means thankfully this is still at very low levels. In the case you mentioned, why was the exchange not removed for their listing?
Following your logic, if I visit a phishing website through Google, they bear financial responsibility for my loses? Sounds absurd, isn’t it?
I'm not convinced this is a relevant analogy. Google don't claim their links are "reliable and trusted". In fact, they regularly warn their users the opposite of this, that search results can lead to dangerous links and are not verified as safe. While I don't believe you are partly responsible for financial loss by directing to affiliate websites, there is a responsibility none the less to avoid the continuation of financial loss.
Even Google actively encourages users to report phishing websites. Sure they only deal with 20% of them it seems, but they no doubt do so as they could be held accountable if phishing websites were reported and they didn't do anything it - especially if they were monetising from ads. Assuming you also monetise from your affiliated websites, surely there is some responsibility here to deal with these claims.
Of course, this in no away justifies financial claims that happen from time to time due to real loss of funds, and we are truly sorry for the victims in these or those situations. But we don’t have any legal binding with these services where users exchange their funds, formally we are a simple informative resource, that is why we must not make any compensations, although from the heigh of our authority we try to put pressure on exchangers when they, in our opinion, are wrong, to return the funds to the victims, and if necessary, in extreme cases, we transfer all the information we have to law enforcement agencies.
Information that we do no bear financial responsibility is clearly stated in several places on the website. And it is so, even if you want the opposite.
I think this is where part of the contradiction lies. You claim to be a simply information resource, and your t&c no doubt emphasises you're not responsibility for financial loss, but yet this information being presented as
"reliable and trusted" places a heavy bias on the information you are providing. Hence it's nothing like a search engine, which does not claim searches are reliable nor trusted. Even just the information bias being removed would eradicate a lot of issues users have at present it seems, then you're defence of simply being a search engine like Google would become legitimate.