We check over dozen of various technical parameters, besides professional linguistic analysis, to remove the majority of fake reviews, both positive and neutral, paid for by competitors of this or that exchanger.
I would like to see some statistic with number of positive feedback being deleted, but I am sure number of those is much less compared to closed deleted negative reviews.
If I post 100 positive and 100 negative reviews, I am sure that 100 negative reviews would be deleted, and more positive reviews would stay.
This is how your feedback system works, and hiring more workers wont really fix this issue.
This is your subjective evaluation, not based on any real data, just your opinion in the “vacuum”. Sometimes we delete hundreds of positive reviews per week, although recently we manage to bring it to exchangers that it is useful to fake reviews, and it lessens the number of fake reviews, correspondingly, it lessens the number of deleted reviews. As for claims, they are almost never deleted, except for the cases when they are fully biased and do not contain anything but lies; even from objectively misleading reviews, we try to delete just a piece of information containing lies and offensive words, leaving their essence on our website.
What you do not like personally, is that instead of “red” they become “white” doesn’t say that they are fully deleted, it’s a false idea about our website. All information is available for reading by anyone.
if necessary, in extreme cases, we transfer all the information we have to law enforcement agencies.
When you list an exchange do you ask KYC from the exchange owner?
This is an internal classified information. But generally speaking, in the majority of cases we know about the exchangers’ beneficiars more than they would like.
Under the current conditions, the tactic you’ve described, turns exchangers into bictoin-mixers, this is unacceptable.
What is acceptable then? Confiscate the coin?
The user said that it was from mixer. Using mixer does not mean it is black money. People use mixer to break connection of their coins, mostly when they do not want a trace back.
This is a very controversial story because it is based on ideological differences. In a human way, we do not see anything wrong with crypto-anarchism and all its tools, but as an organization we are obliged to adhere to generally accepted norms. And in the case of exchanging cryptocurrency for fiat currencies, it loses most of its decentralized advantages.
Whether the community likes it or not, this is a reality that we all have to face. So far, cryptocurrencies are far from creating a full-fledged full-cycle economic system and imposing their principles on the world community. In a sense, today bitcoin is just a "side chain" of the US dollar, in the gateways of which AML filters are installed.