Tried contacting support to speak with vip manager “Sofia” for an update was told she doesn’t work weekends and was also now told I’ll be updated via email and my case is being reviewed by the “financial manager”. See pic
https://imgur.com/a/H049Zy2As of now, still no payout received from rocketpot.io and they continue to delay…
Seems like their support can barely communicate in English. This says a lot when they hire people who can't fulfill the most basic requirement for the job.
16k out of 170 is still a very small portion of the money owed.
Let's hope you'll get it all.
The limits and the reluctance to pay out a legit win suggest they don't have enough money and prefer to pay out wins with losses of other players.