@Support OpenChange: Maybe you can answer some questions:
Where is your exchange located?
Who's behind it? An anonymous email address isn't enough.
Why do you use a third party's deposit address without announcing that?
Since the user did not provide any evidence of using ChipMixer, we have every reason to believe that the funds were stolen.
This makes no sense.
Many times, such freezes allowed the thieves to be stopped and the funds returned to the rightful owners.
I'm not buying it. Claims like this require evidence. Who's the rightful owner, and how do you find them after mixing coins?