OpenChange has been working for six years before the forum members of bitcointalk decided that the exchanger is not sufficiently ethical with regards to fines for non-compliance with their rules by users.
They may exist for six years or more but something obviously changed in recent years and some exchanges became more strict with their kyc rules.
Solution for them is to find better exchanges, maybe p2p trading or something else, even if that means that transactions could be slower and have higher fees.
Instead they choose to use quick method that is much more risky.
Would we have this case if Janyah201 had opened the rules of the service before the transaction, seen their KYC requirement for high-risk transactions, said “nope, this isn’t for me” and would go search for another service?
I probably would not use this exchange after reading their terms, but it's their own responsibility to check coins before they send them to some third party exchange.
For me it was not very clear from their website that openchange was only serving as mediator between third party exchange and their customer.