Some user came to our website. He was informed that the incoming transaction would be subject to AML verification. He also agreed to our User Agreement that:
- the funds sent will send to the crypto exchange
- he knew that his funds were high risk / dirty
- sent funds will be AML checked by the crypto exchange
- he understood that they would be frozen by the exchange and that verification would be required
Wait, the user sent you their funds; then you somehow determined that his coins are 'dirty' / 'high risk' and sent them an email that if he wants to proceed with the exchange, the coins will be 'AML verified'? Did the user get an option to cancel the exchange and get the funds back? Because you make it seem like the user directly agreed with all of these points, but I'd appreciate if you could make it clear if they did so
implicitly through your terms of service or
explicitly.
Also, I will use this statement as further proof
for my blacklist. I know it's hard to convince someone who bought into the belief that there are good and bad Bitcoins and that companies can arbitrarily decide what coins belong to which category; and that it's even more difficult to get a company to change action. However, I accept your opinion and therefore guarantee you a permanent entry into that list.
Please note that we do not require verification from the user, but only transfer data to the crypto exchange that requests this information. Since the funds are sent to a cryptocurrency exchange, we have no way to make a refund without receiving additional information. When the user provided this information, the funds were unfrozen by crypto exchange, credited to our account and after refund was made.
About crypto exchanges:
Using crypto exchanges allows us to convert cryptocurrency into USDT immediately after being credited to the account and fix the exchange rate. If we accepted funds to a cold wallet and sent them to the exchange, then order processing would take a very long time and users would complain about losses due to the volatility of the exchange rate. We inform users that the funds will be accepted to the crypto exchange.
So you're not even an exchange; just a 'front page' that uses an exchange's API in the background?
About 10% fee:
Many times we have lost and frozen our own funds due to users sending high risk funds. Questions about these transactions appear after we complete orders. You can't even imagine how much money was lost due to users like this one. This is our rule. If some user does not agree with our rules, he can use another exchanger.
Since the user did not provide any evidence of using ChipMixer, we have every reason to believe that the funds were stolen. Refusal to provide additional information confirms this.
And you keep 10% to be able to recoup those losses of yours or what? That's super sketchy and scammy behaviour.
Many times, such freezes allowed the thieves to be stopped and the funds returned to the rightful owners.
Many times? Do you have any proof to back this up? Because all these 'dirty funds' stories seem much more like more or less elaborate ways to scam people out of their hard-earned money and those funds are never returned to supposed victims. After all: how do you know? How can you know that someone scammed me and then tried to exchange the stolen funds with your service? Do you work with the FBI or what? I doubt you do; in fact, I've never heard someone go to a blockchain analysis firm after being crypto-scammed, and it's also just not their business. If someone gets robbed, they go to the police, where they have 0 chance of getting their funds back.
What do you think would be the right thing to do in this situation? We are interested in hearing your answers.
[1] Make it clear you're not an exchange and just a front-page for another exchange and disclose who that is.
[2] Provide a support contact of that exchange so users can go there to dispute any issue with your / their service.
[3] Disclose who you are and where you are located.
[4] Drop any notion of dirty and clean coins, if you want to be taken seriously.
[5] Otherwise, make a clear statement that you're an anti-Bitcoin, anti-privacy company that believes bank notes should be tested for traces of drugs every time they're spent, which makes them basically unusable, just like the way you envision Bitcoin to be used.