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If your account is under investigation, this is a procedure that is simply listed in the rules of casino. With bigger wins, casinos always look for an excuse not to withdraw the jackpot. I'm sure it will take a long time because they are just testing your patience. Keep all the screenshots and I'm sure sooner or later they'll have to agree with you.
Ok bro you are right but it this mean i should wait another 16 days or what you suggest? Because this also 16 days bro if you admin of casino and take just 10 minutes for case its enough for 6-7 days not 16 😅
This seems to be a serious issue. It is a good thing that you brought you it up here since Duelbits is active here, I hope they resolve it very soon since you have been waiting for more than 2 weeks now. It's not good if you'll ask me. But keep being patient and wait for them. 16 days is a long time frame IMO, perhaps Duelbits can share some overview about your case (what is the account's issue and so on) so we'll also be enlightened about this one.
As per my experience, I have no bad experience with Duelbits. I also been there since 2020, but I'm a smaller gambler compared to you OP.
Goodluck
