It is still unclear to me if he have lost everything, but this will be resolved with the help of the project team. There should not be too much difficulty in doing this.
But it's been already said that the portal for swapping coins been inactive for a while. How is it going to get resolved if the swap portal is now offline?
It's not like the team just going magically send OP coins from their wallets
OP should count it as a loss.