Hello everybody,

Unfortunately, we cannot agree on this with our player. He doesn't say anything other than just accusing us of scams.

When we check the logs in detail, there are withdrawal requests first. After the withdrawal request is rejected (because of the daily limit) the balance is played.



This is really the first time we've experienced it. There are only two possibilities on our side.

The first possibility is that the player's account has been hacked. It doesn't have to be a remote attack. It might be someone who knows him because his account logins only show up from Finland. (Same region as the player)

We checked the password change actions for this suspicious process. According to an IT security expert, the player's password is something like asdasdas. I really don't find it logical.

If you have such a large amount in a casino account, your account password should be stronger(instead of asdasadas) and you should enable two-step verification.


The second possibility is that the player has lost his balance. He blames the casino for turning the situation around.

I'm really not sure what we can do about it.