I don't know if I am just lucky or it is because I posted it here but I have got my money back at least.
But the treatment of players is not good, that's for sure so watch out.
You are clearly one of the lucky ones since 1xbit do actually return some player funds randomly in order to make themselves look legit in order to scam more gamblers later on which has basically been their modus operandi from a long time.
1xbit is scamming their customers using those funds to pay signature campaign participants.
He is just a bootlicker who doesn't care about the negative reputation of this site since money is all that matters to him.