In the meantime, customer support has blocked me on telegram and the betja website seems to have been taken down, with my money locked on there of course...
Betja website is not working for me to after trying with different browsers, and I didn't withdraw anything so I can't say anything about that.
It's possible they banned access to your IP address for some reason, but you can try writing their support email on
support@betja.comI see their forum account was active today so you can try sending him private message if he doesn't reply anything in public here.
This is Betja.com official account:
https://bitcointalk.org/index.php?action=profile;u=2943680