May I ask how this ended ?
Were you eventually able to withdraw ?

I'm in a similar situation, not on the Panxora CEX itself but on a ICO dashboard they've created in 2017.
See https://bitcointalk.org/index.php?topic=1974313.msg60559100#msg60559100
I can't understand how this platform is still viable anno 2022, in a volatile market like crypto's.

For me it feels like Panxora took advantage of the ICO hype in 2017, and now they try to do the same with the NFT-hype (a bit late though), leaving the ICO-investors without any support.