For the record, I have never submitted any form of identification to Roobet aside from the tier 1 identification which doesnt involve submitting anything aside from filling information on the site. Im not sure if this is going to affect me in any way because I havent try to withdraw yet
Thats weird. The verification is for level 2, and i dont think the level 1 kyc has expiration. Maybe this is an error since you said that you only comply on the needed information for level 1. Did you check your account verification level, what does it says? Anyway I dont think it will affect your account unless it is stated as compulsory. Ask the chat support for clarification.
@aralimuss there’re two possibilities here according to their
AML policy 1) this is a random check being done to ensure your details match with what you entered the first time, second possibility is that they have encountered a discrepancy or feel that something is not right either way you can fill it or you won’t be able to withdraw. @lienfaye their AML policy clearly states that without submitting level one KYC one can’t withdraw, and that’s why I keep telling people to read about a casino kyc policy before you play there.