2 - Perhaps there is a minimum amount that you need to send to the debit card to top it up, and you have sent somethine less than the minimum [it's not likely, given that you have successfully made this kind of transaction before].
This was the first thing that came to my mind upon reading the original post. Especially when seeing the amount is 0.009916 BTC. Maybe there's a 0.01 BTC minimum deposit amount and all that is needed is another small deposit?
platinumsteel2016,
In the past have your deposits been over 0.01 BTC? Anything else that might stand out as unusual about your transaction this time?