In my opinion if 8 days after sending KYC the verification process is not complete, it does not constitute a scam allegation regardless of the amount being discussed and regardless of the casino/gaming website brand being discussed.
Oh really?! That is weird coming from you.
He can't withdraw his money for 8 days from his account and you don't consider that anyone should create topic about this?!
I missed this.

Jolly says that 8 days is too fast to start a complaint.
If 8-9 days is too few, here is another very similar case but 25-26 days old (at the moment)
duelbits.com scam me 16K USD with big proof I would say, it a very similar to sale2000's case from this thread. I would say that it is no longer an incident.
you will probably get the same generated answer, that they know about the case and that they will solve it sometime. Perhaps you could emphasize to them that the matter is becoming a little more serious and it is necessary for them to come and give direct answers, not uniformed.