Do you think you would have a better experience somewhere else? This is a common practice of all online bookmakers/casinos because they obviously save on people who could speed up the process - why hire 10 people who do client verifications if 2 or 3 people who work 12 hours a day/7 days a week can do it?

For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.

TrustPilot is not always something that can be completely trusted, but lately there have been a lot of dissatisfied clients...

https://www.trustpilot.com/review/duelbits.com