I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
This is probably the one thing that I hate the most about land based casinos, you can get great energy from the people and have a lot of fun with people that you did not met before and even make new friends because of your shared hobby, however it is very heartbreaking to see people that are legitimately addicted to gambling and that they do nothing in order to solve their issues, personally I will not fire the worker and if it was possible I will ban the gambler from the casino, but I doubt it will have any effect on his addiction.