Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.
Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.
