Hi sale2000,
The investigation from the Sportsbook provider has been concluded & your withdraw has been processed.
Thank you for your patience.
Case closed. Thank you for updating us.
I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on the website? Why it has happened when the user has tried to withdraw his funds and not before? Winnings should have been frozen in balance in first place and not being available to be withdrawn IMO.
I also don't understand in which way requiring the KYC of the user is helping them to investigate that, it hasn't changed anything here after the KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC but not with the bookmaker. More transparency is welcomed in such cases.
Yes you are right, in order to avoid confusion there needs to clarity and consistency too from all gaming/betting websites but they operate differently. I asked myself the same question about the KYC but in the end only Duelbit can comment on that. We just do not know what specifically it was that triggered their investigation in to the OP but it has been resolved but it must have been something important otherwise they would not have taken steps to freeze withdrawals for such a small amount.