We aim to get improved support functionality in the future. For now discord is indeed our focal point for support, although I understand your point. However please bear in mind, the user who voiced his concern over their account restrictions "jack64" fematron is a known fraudster, and we have him blocked for a reason.
As a general matter, I don't think discord is a good medium to communicate with your clients. Despite the fact that discord is a powerful tool for community management, many people do not use it at all. A ticketing system and, if possible, live chat support for your casino website should be your top priority. Even if you are unable to develop your own customer support system, there are many online tools and software (many of which are free) that can help you with that. For example, Zendesk is one of the most popular customer service software applications available. You should really give this a serious look.