Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.
I think everyone can imagine that with so many financial transactions you can have doubts and some situations require special treatment and thorough explanation.
However, such investigations should have their own timeframe, and even if you can't reveal what the investigation is about, you should at least say how long it can last? After all, the user cannot wait indefinitely ..
