I've had an exchange frozen a week ago and received an email from Exodus.

Hello there,
We have noticed some exposure to high-risk services on your wallet, and we would need to do a quick verification (KYC).

Since I've done the verification a few months ago, this email  surprised me a lot. Anyway, I've uploaded my data a second time and the wallet balance just disappeared after right away.

The answer is:
Hello there,
Your funds are frozen and will not be shown on your wallet until the verification is not completed or is still ongoing.

I wonder are they logged in into my account and withdraw the money ? Or what is happening?
All my emails now being ignored. Any suggestions?

Thanks