Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:
This ticket was created on your behalf.
Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.
This is really interesting, can you resend your username? So we can clarify the situation.
Unfortunately, we cleaned the inbox can because there were too many PMs.