I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
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Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.