So what you are saying basically is that players requesting withdrawals will have to wait for an unknown period of time because you are doing - yet another - BIG update? ... The mismanagement ever since is so sad - all of that while I actually like the re-design you implemented months ago.
With technical support and automated output system, everything is in order. I meant the human factor. When the person responsible for the inspection of individual cases due to large loading may not track all the requests that come from employees. It’s just that our team is now quite loaded, both in the technical sense and in the context of the design update, (again). Also in full swing, the improvement of all bonus structures from free rates to promotional codes. I would like to mention marketing, as we began to sponsor the user football pools and work on the creation of several new competitions. August will be a difficult month for everyone.
In any case, I am also in direct contact with such a person and if someone has a question or someone has problems with withdrawing funds, I will be happy to help. We are really working on getting better because we understand how important the user experience is to the success of the company.