So basically claiming rain is bannable i don't see it on their terms or help section though.
Why don't you include every proof you have, screenshot of your gamdom profile where the block funds display (if possible), the source where you get the whatsapp contact of the ceo and screenshot of his username or whatsapp number.
I won't be talking about your trust as what others do but more on the issue you're claiming. As it looks like they're siding the website instead of proving that the claim is true.