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From administrator
Sent on April 02nd 2014
I believe the forgot password function does work, just some people have email accounts that send our messages to their spam folder.
Regardless... this is the Bitcoin industry, if people aren't bright enough to remember their passwords, Bitcoin is something they should probably stay away from.
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Is that a new letter you got back? Kind of confusing when you just edit a quote without any other information...
Yes, that is the new info.
Even though there is some truth to it, it was very rude and uncalled for. I recommend using a password safe.
Anyway, this makes me wonder if they bought some software and don't really know how to fix it.
1. What is a password safe? I never heard or aware of its existence. But I do create my own password safe
2. Well true, for all the support tickets that I ask them >> they always ended with some rude comment
1. "Password safe" is an opensource password database, it works well enough, but there are many of these types of programs. I don't know what you mean by creating your own, but it didn't work for you this time? I use the password database program when I create an account. Then I make sure I can cleanly log in. Since I use generated passwords, there is nothing I can remember. All I have to remember is the password used to encrypt the database. Also after adding a new account it is best to backup the database. I did have one get messed up once, which is scary.
2. The one support ticket I submitted receive a canned response that seemed a condescending. Maybe it is their culture or something, but yea that is a big strike against them. Probably might have invest 5x as much if it weren't for little things like that.