Message from Customer live chat:
"""Thank you for waiting. I understand that you have trouble logging in to your account. It shows that your account has been suspended from our website for violating our Terms of Use in some way.
This action was taken after several verifications from game providers with our risk management team. We take violations of our policies very seriously and do not offer an appeal process at this time. Therefore, your account will remain suspended from our website, all balances will be forfeited, and you will not be able to create a new account using your personal details. Please refer to our Terms of Use [link below] for more information. Thank you for your understanding and cooperation."""