iCoin’s wallet uses a specific hardened derivation path to generate keys. We do not check all derivation paths because the wallet is cold and not network connected. At this time we do not allow users to choose derivation paths.
Oh good. Another wallet using a non-standard derivation path, but it won't tell you what it is. I look forward to future posts on this forum of people with seed phrases generated by this wallet who are recovering empty wallets and cannot find their coins. And no option to pay using bitcoin. Nothing says "pioneer of ... the digital economy" quite like not actually accepting any digital currencies.

It looks like they are contradicting themselves because in another section of the FAQ they claim that:
iCoin uses the BIP 39 HD standard, your 24-word seed phrase generated on the iCoin hardware wallet can regenerate your keys on any wallet that supports the BIP 39 standard.
If they use non-standard derivation paths for coins, it is highly unlikely users will find their funds after recovering into another wallet. Clearly, they are being dishonest here claiming that they "follow" standards. IMHO, following standards includes not only using standard key derivation schemes but also standard derivation paths, gap limits, coin types, etc.
In the next section, they keep telling us a lie that you somehow still can recover your wallet if you lose your iCoin:
What happens if I lose my seed phrase?
If you still have access to your iCoin Hardware Wallet and know your pin, you can go into your wallet’s settings and display or print your seed phrase.
If you have lost your seed phrase and your hardware wallet, your funds will not be able to be recovered.
If you lose your hardware wallet, you won't be able to regain access to your funds (even if a copy of the seed phrase is still in your possession). The reason is exactly the same: you will have no idea what the right derivation path is.