I have a strong feeling you're just shilling for that wallet.
This user's post history shows otherwise. I only took a quick look at his posts and he never mentioned this particular wallet before or after this post. I didn't find any other signs of shilling some other services or products either.
...so I asked their support team a few questions:
Those questions might be above their paygrade I am afraid. You might get a response like: of course it's open. You enter PIN, wallet is OPEN. No PIN - wallet is CLOSED. 100%. Turn on flashlight for easier PIN entry.