1xbit don't pay!!!!!
Gamblers report almost every day about this casino that the casino does not pay them. But gamblers like you are still depositing your funds in this casino after seeing these scam reports, which is really disappointing.
This casino generates their revenue by blocking their customer's accounts and holding their funds. So I think your chances of getting fund back are very low.
I don't know what's the valid reason why they still using and depositing this site, maybe they are aanot aware what 1xbit did . Many reports and bad feedback by thier gamblers so there's no reason why we don't know about this casino and also before we play we must do a research first about that specific casino. To you OP it's better to explain further and contact thier customer services as well why this is happening, why they are not paying you maybe there's a reason behind that