Even a manual withdrawal shouldn't take 5 days. Betnomi really needs to get their stuff together at this point, they've been around long enough to know this isn't really how things should work.
Yes I agree with you, nobody likes slow casinos in any way so this should be improved.
In case some customer is under investigation because of suspicion of cheating they should came out with their forum account and say that in public.
Yesterday the withdrawal was processed.
I trust this is what Betnomi team told you, but I want to see confirmation from member penta.
Penta hasn't been online in over 24 hours and likely will not reply here unless their cashout was not processed. So we can take it as a good sign if we do not see anymore complaints from penta.