I am winner, and lately I got very lucky and won back most of my old losses but the withdrawal was taking a long time and i couldn't use the chat to ask about it.  What's the deal with that?

I just cancelled the old withdrawal and submitted a new withdrawal for my entire 5btc balance, just to see if they actually have the coins to pay me that much.   Gotta be careful because so many crypto companies went bankrupt lately.  Will report back what happens.