I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.
If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?
if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.
Casinos need to take care not only of their reputation but their image as well, if they give the impression that they are taking advantage of addicted gamblers then this could play against them and the community may turn against them because of this.
So if anything this is good for the casino, even if their short term profits were slightly affected by this, this event plays on their favor as this shows they care about their gamblers and if they show signs of addiction they may try to stop them from gambling money they cannot afford to lose.