Hi all, let us apologize for the late response and clarify a few things and get few things sorted with the accusation.
1. The VPN usage was only mentioned for usage of bonus funds to help players test out the free bonus, yet it has been changed and updated on terms and conditions. Mind you, the user never used a single bonus fund.
It took you a while to come up with a new angle.
2. The user is oddly a new comer to the community, to such big part of crypto, claiming to be as big in the industry and only make an account now on this forum? Let's have a benefit of the doubt

Hehe what a poor response. So what if he just created a new account to complain about your casino? What's important is the player has presented you the evidence and explanations.
3. As we mentioned MANY times before in this thread, we do not belong or have any association with owl.games besides only using their software to run our own operation. By default their company name was set on license and in terms and conditions which now has been fixed and we are in process of receiving our own license with the Maltese gaming authority.
Why include and later remove those information then?
4. The system has many factors for duplicates and we want to welcome to test it, as per our terms and conditions we want to welcome Sammy1 to submit full KYC and we shall push KYC forms as well on all other duplicates associated to his account (over 13 accounts) and get to the bottom of it. To make this go even easier and faster, we will provide an incentive to all of those users for their completed KYC.
How would you push KYC on the other accounts you assumed as his account?
Until then we want to keep this thread strictly informative, supportive and marketing oriented.
It seems nobody is interested in anything you offer until you provide a solid proof that sammy has cheated.