Just a caution to every player not to withdraw BTC using the native chain for now. Even though I chose the slow option which deducts BTC0.000075 withdrawal fee, I still expected it to be done within the next two hours because I've seen blocks confirmed with fee as low as 2 sats/vbyte and not 23 hours. I later found out that they send by batch and that's probably the main reason why it took that long.
I know it says 'within 24 hours' for slow withdrawal but I still think it's poor service given the fact that the network isn't that congested.
I experienced worst than that on when choosing the slow option on transaction speed. It can took more than 24hrs even if the network is not congested so I definitely don’t recommend that option even in the future because the confirmation for that fee is very slow than normal and you might be in stress if you really need that money while its still stuck on pending status.