4. The system has many factors for duplicates and we want to welcome to test it, as per our terms and conditions we want to welcome Sammy1 to submit full KYC and we shall push KYC forms as well on all other duplicates associated to his account (over 13 accounts) and get to the bottom of it. To make this go even easier and faster, we will provide an incentive to all of those users for their completed KYC.
This is bullshit ultimatum because providing 13 accounts to KYC even if they aren’t connected is very hard to do because we are all talking about casino KYC here and not government requirements. KYC is not the only solution to solve this case but rather prove that the user cheat on your software and not just by connecting him to other user that commit fraud. Even if he is the same user but he won the money in fair way, Is that still cheating? You are using that argument to denied his payment and you are dodging to provide an evidence showing the user cheat on your games. This is the only way to prove your action for not paying him.
You should pay him if the only reason that you are using against him is the connection to other account.
Im not totally agreeing on OP but in general once a certain player had violated one of the site terms and conditions then they do have the rights on asking out for some verification or kyc.. If the user
caught out using up VPN and its against on site rules then there's nothing you can do but to abide on whats been asked before your locked funds would be released.It would really be just as
needing to comply or would just simply skip it because you dont like for those all of accounts to have KYC? Your choice actually!
Read a little deeper to know what’s really going on. Sandboxcasino allow VPN before and just remove it in the ToS after but @sammy read it and knew that it was allowed when he is playing in the casino. They are now using the VPN rules that newly added in there ToS to connect him to existing user that banned on the casino.
Sandbox should resolved this properly and provide proof that sammy cheated instead of not honoring his win just because he use same IP with other banned user.