Hello,
You're a lucky case with this crappy bookmaker.
This forum is the last chance to say what happened to me, because Playbetr support doesen't even reply to me...
They closed my account for the same reason "multi-accounts", i received the same email as you in wich they told me that returned more then i deposited.
I should mention that i made 2 deposits(approx 5.5LTC) and they did't return what i deposited.
They actually stole all my money.
They claim they returned more than i deposited, but i can show you my crypto wallet that i deposited with, to prove to you and convince yourself that i did't receive a cent...
In conclusion, i'm left without the money deposited, not to mention the winnings...this is Playbetr!!!