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It is the same complaint made everywhere by many users of most of the gambling sites. I am not quite certain why much of the users do not expect being asked for KYC if their withdrawals become larger. They should have their identification cards ready and other required documents if the gambling site asks for them.
The user already submitted selfie for the KYC but it looks like the casino isn't convinced and wants more.
Brandon must have pissed off Cloudbet by trying to game their sportsbetting system and that's why they are also asking ridiculous methods to further verify his location and identity. It could also be a case of using and submitting fake identity/docs.