I have a problem with the withdrawal of winnings in BetChain Casino https://www.betchain.com/. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw my money. I don't understand what's the matter and really want to figure out this problem.

I have written complaints about several well-known casino sites, but I have not received a response yet. What else can I do?