I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I think your chances of getting your funds back are very small or I could say impossible, it's not that Roobet has no intention of returning your funds but the security system they have to maintain and this is a lesson for anyone to be very careful when sending funds, even if that happens. in exchange they will do the same, maybe you can try again to apply for a refund but if they keep saying no then you won't get it