I wrote to them several times, but they just copy-paste the same text - When the BEP-20 network is touched, they cannot help because the entire system is automated.
That's why I'm writing here because maybe someone from here works at RooBet from the technical side and can help..
As noted above, I also don't think the snippet parts of TOS are applicable to you. As does, I can't find any statement on TOS regarding sending on a wrong chain being stated.
You should try to contact their service centre again, argue and ask for inquiries about recovering the funds, and if they reject it again, try to ask specifically which part of TOS make it improbable.