<snip>
The thing is that the funds were not sent to a wrong ETH address but were sent using auwl different network. Because of this, I do not think that this phrase from their ToS is applicable to the case. Personally, I think that Roobet can help him out, however I do not have enough knowledge for the process itself so I have no comment of how much time and effort it can consume.
My suggestion is this:
Perhaps Roobet help the user with his concern, but make the user pay for the inconvenience he has caused for the company.
I think so too, wallet and address are the same. But anyway, I already wrote to them and also offered 50% of the total amount for help, but they haven't written anything yet.
What do you think - if RooBet ever adds BEP-20 network to its system, will it be possible to solve this problem?
They have that BEP20 network because the private on all ETH base blockchain is just the same. It will just gave them some risk on importing there recovery seed phrase on wallet like metamask just to access your which I really don’t know if they will risk importing there seed phrase on this kind of wallet while it contains a huge amount that might be exposed from hacking.
They might charge extra fee on handling this if they decided to help you so your offer might is good for them to take this case of yours.