Without adding a BEP-20 network is also possible because they own the private key, but it's not about the network or something, the problem is the system. This takes time and is very complicated, Roobet employees must contact the owner, and The owner must access cold wallet on the deposit box. We don't know if they have multi-signature also which needs 2 or 3 people who were maybe not in the same place to sign wallet.