Did not use FortuneJack for some time and I must admit I am a bit disappointed with some stuff. For instance I got 25$ reward from Majestic 7 when it should have been 50$. Then I waited about half an hour and wrote several messages with live chat and it finished with info that my complaint has been forwarded to departmant in charge. Still waiting for some answer...
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Most likely the error occurred at the casino and will be fixed soon. You have to be patient and wait. FortuneJack values its reputation, so this problem will be solved in your favor if you have followed all the rules.