They have a good rating and I read reviews about them before playing there.
Have you heard about fake reviews? Anyone can write countless reviews that are only positive and publish them anywhere on the Internet, and this does not mean that a company has a good reputation. Did you read the reviews from the Trustpilot link in my previous post? 100% negative, although only nine entries.
Regardless of everything, you should know that you can always expect problems with any online casino when it comes to payouts - although 4+ LTC seems a really ridiculous amount and it's unbelievable that they give you so many problems about it.