What don't you try to contact this man https://bitcointalk.org/index.php?action=profile;u=303298
He might be able to help you with your case but it seems you actually failed on KYC verification do you have any screenshots that you already fully verified? I can't find it in your provided images above.

Posting more evidence here and reporting it to DTs will help to temporarily put neutral or negative trust in their account here on the forum.
And proof that you own that account. More proof more chance to unblock your account.