Without much emphasise, its not uncommon for users to just agree with T&C evn without going through them. Notably, most company T&C are similar and as such, an idea of the formal and the desire to play on a particular platform makes one care less of the T&C one is agreeing to. As much as it could be in there right to demand, I suppose the support should be available to communicate with its customers and clarify repeated issues.
I tried talking with Ampera Tornike but they ignore all my posts and messages in forum, and I talked with them before about some issues.
Support is acting like bots and they say team randomly decides to ask people for kyc without any explanations.
Haven't seen this for a second time, I think it should be a matter of urgency for Fortunejack.com as it could tarnish there image on the platform. I've always known Fortunejack.com to come with a good reputation and I know this isn't something there support can't handle.
Random selection of users might be in line with there policy but, this is disturbing as well as, KYC is not very welcoming amongst crypto enthusiast whom are concerned of there privacy.
I would have been more better should they find users to exhibit some shady behaviour or possibly in some hack attempts rather than randomise the process.
Support should be active and sort out these issues.